Warranty & Returns · Paris
Returns &
Warranty
14-Day Free Returns · 5-Year Repair Warranty
14-Day Free Returns
Complimentary Courier Pickup
If upon delivery you find that the size, color, or leather feel is not what you expected, you may return your bag within 14 days of delivery for a full refund.
Items must be returned in unused condition with security tags attached, inside their original dustbag and box.
5-Year Craft Warranty
Atelier Guarantee
Every bag is covered by a 5-year warranty against defects in leather, stitching, or hardware. If a stitch or lock needs care, our Paris studio will service it free of charge.
Start a Return or Repair
Concierge Help
To start a return or request atelier servicing, contact our concierge desk with your order number.